Sugar is operated by Sugar Limited, registered at Suite 14278, 17b Farnham Street, Parnell, Auckland, 1052, New Zealand. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use conciergebysugar.com and our services.
We handle your information in accordance with the New Zealand Privacy Act 2020. By using Sugar, you agree to the collection and use of your information as described in this policy.
During the qualification survey and onboarding process, we collect contact information, financial profile information, and country of residence.
If you connect a bank statement or financial document, we use processing tools to extract transaction-level data only, such as amounts, dates, and descriptions. We do not store sensitive banking credentials, account numbers, or raw bank statement files. Source documents are discarded after extraction.
We also collect usage data, device data, cookies, and tracking data to understand and improve how the service is used.
We do not sell, rent, or share your personal information with third-party financial service providers or other external parties for their own purposes.
We use processing services to analyse financial data for insights and recommendations. Data is sent only for the purpose of generating your personalised results. We do not send sensitive identifiers such as account numbers.
These providers operate under their own data processing agreements and do not use your data to train their models when accessed via their API services.
We use cookies and similar tracking technologies to understand how our services are used and to improve your experience. Tools may include PostHog, Firebase Analytics, Google Analytics (GA4), and Meta Pixel.
We retain your personal information indefinitely unless you request its deletion. We may update this retention approach in future and will notify you of any changes.
Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you, request correction of inaccurate or incomplete information, and request deletion of your personal information.
We will respond to your request within a reasonable timeframe and no later than 20 working days, as required by law.
Sugar is intended for users aged 18 years and over. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected information from a person under 18, we will take steps to delete it promptly.
We may update this Privacy Policy from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
Email: [email protected]
Address: Suite 14278, 17b Farnham Street, Parnell, Auckland, 1052, New Zealand
This policy is governed by the laws of New Zealand.